General Terms and Conditions

Property: “Ferien unnern Appelboom”, Chausseestraße 6, 18442 Groß Kordshagen

Landlord: Anne & Marko Grewe, Schadesweg 13a, 20537 Hamburg

In advance

If you booked through a portal (booking.com // fewo-direkt // aribnb), the rental conditions and cancellation policies of that portal apply. If you book directly through our website, the following general terms and conditions apply.

1. Arrival / Departure

Arrival and departure times apply to individually agreed weekdays. Arrival must be between 3:00 PM on the day of arrival at the earliest and 11:00 PM at the latest. Departure must be by 11:00 AM on the day of departure at the latest. Other arrival and departure times can be individually agreed upon with the landlord. If the tenant does not arrive by 11:00 PM on the day of arrival, the contract is deemed terminated after a period of notice of 48 hours without notification to the landlord. The landlord or their representative may then freely dispose of the property. A (pro rata) refund of the rent due to early departure is generally not possible.

2. Special requests and ancillary agreements

Individual special requests are generally possible. They require written confirmation from the landlord. Pets are generally not allowed.

3. Payment

The rental agreement becomes valid upon receipt of the deposit into the landlord's account. The deposit of 20% of the rental amount is due within seven days of receipt of the booking documents. After the deposit has been paid, the remaining amount is due 30 days before the start of the stay. If the payment deadlines are not met, the landlord may withdraw from the contract. Non-payment is considered a cancellation and entitles the landlord to re-rent the property. Additional costs for water, energy, parking, and waste disposal are not charged.

4. Withdrawal

You may withdraw from the contract at any time. The withdrawal must be made in writing. In the event of withdrawal, you are obligated to compensate us for any damages incurred: from the date of the booking confirmation by the landlord.

• There are no fees up to 31 days before the start of the rental. • Between 30 and 15 days before the start of the rental: 50% of the total price. If you cancel less than 15 days before the start of the rental, the full price must be paid.

The date of receipt of your cancellation notice is the determining factor. Any amounts already paid will be credited. You may provide a replacement who will enter into your contract under the stated conditions. However, this requires written confirmation from the landlord.

5. Tenant’s obligations

The tenant undertakes to treat the rented items (holiday apartment, inventory, and outdoor facilities) with care. If damage to the apartment and/or its inventory occurs during the rental period, the tenant is obligated to notify the landlord immediately. Defects and damage discovered upon arrival must be reported immediately; otherwise, the tenant is liable for these damages. A reasonable period of time must be allowed for the rectification of damages and defects. Claims arising from complaints not reported promptly on site are excluded. Complaints received by the landlord only at the end of the stay or after the vacation apartment has been vacated are also excluded from compensation. In the event of any disruptions in service, the tenant is obligated to do everything reasonable within the scope of their legal obligations to help remedy the disruption and minimize any damage. On the day of departure, the tenant must remove personal belongings, dispose of household waste in the designated containers, and store clean and washed dishes in the kitchen cupboards.

6. Data protection

The tenant agrees that, within the scope of the contract concluded with him, necessary personal data may be stored, modified, and/or deleted. All personal data will be treated with absolute confidentiality.

7. Liability

This advertisement was prepared to the best of our knowledge. We assume no liability for any impact on the rental property caused by force majeure, power and water outages, and severe weather. Likewise, we assume no liability for unforeseeable or unavoidable circumstances such as official orders, sudden construction work, or disruptions caused by natural or local conditions. However, the landlord will be happy to assist in resolving any problems (where possible). The landlord assumes no liability for the use of the provided play and sports equipment. The tenant is solely responsible for their own travel to and from the property. The landlord is not liable for personal belongings in the event of theft or fire. The tenant is fully liable for any deliberate destruction or damage.

8. Final provisions

Photos and text on the website or in the flyer serve to provide a realistic description. Full conformity to the rental property cannot be guaranteed. The landlord reserves the right to make changes to the furnishings (e.g., furniture) provided they are of equivalent quality. Should one or more provisions of these terms and conditions be or become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid one that most closely reflects the economic and legal intent of the contracting parties. German law applies. The place of jurisdiction and performance is the landlord's place of residence.

Source: Template of the General Terms and Conditions www.ferienwohnung-richtig-vermieten.de